FAQs

FAQs2022-03-07T19:05:00-06:00
When is the last day that I can add catering or other items to my tailgate?2022-06-16T18:36:52-05:00

All add-on items, media packages, and catering orders must be received by the end of the business day on Tuesday the week of the game (for Saturday games). All additional items are subject to availability and are issued on a first come first serve basis.

How do the add-on items work?2022-06-16T18:33:57-05:00

On the check-out page, you will be able to choose your game and tailgate package. There will also be a list of all add-on items available at the location. You simply enter the quantity for the item you would like to add. Please note that all the items you add on must fit within your designated tailgate space. If we determine they will not fit, you will need to purchase additional space. A Tailgater Concierge team member will reach out to you to discuss your options after you finalize your booking.

What payment options do you offer?2022-05-07T19:54:59-05:00

Reservations made on our website can be paid for with a credit card.  Reservations made through our sales department can be paid for by check, which must be received seven (7) days prior to the event, or credit card.  A 3.5% fee will be added to all orders that are paid for by credit card.

When is payment due?2021-03-03T22:12:47-06:00

Payment is due immediately upon booking.  If payment is not received within seven (7) days of booking, your reservation is subject to cancellation.

How will I know where to go for my tailgate party?2021-03-03T22:21:16-06:00

A few days before game day you will receive an email with game day details including information on your tent location, start and end times, parking options and contact information for your game day concierge.

Will Tailgater watch my belongings during the tailgate and the game?2021-03-03T22:02:18-06:00

No. Tailgater is not responsible for any personal items in your tailgate location, left behind or misplaced.

 

What are the hours of the tailgate?2022-05-06T19:04:45-05:00

For kick-offs after 12:00 pm, tailgates start four (4) hours before kick-off and end at the start of the game.  For kick-offs before or at 12:00pm, then tailgates start (3) hours before kick-off and end at the start of the game.  Extra time can be added for an additional cost at certain properties and certain games.  Give us a call at 888-301-2190 to discuss your needs.

Our ticketed event tailgates start (3) hours before kick-off and end at the start of the game.

Does my reservation include parking?2021-03-03T22:17:09-06:00

No. Each stadium manages parking uniquely and we will help you plan accordingly. Please refer to the individual team pages for more information on parking.

What is your cancellation policy?2022-05-07T19:46:57-05:00

To cancel your tailgate package, you must notify Tailgater at least 30 calendar days in advance of the event to receive a full refund.
Tailgate package cancellations within 30 calendar days of the event will not receive a refund.
Third-party orders such as catering, beverages, rental equipment, etc. that have been booked and paid for are not refundable.

Tickets to tailgate events and parking are not refundable.

What is your rain policy?2022-05-07T19:52:36-05:00

There will be no refunds for rain or rain delayed events.  If severe weather forces Tailgater to cancel your tailgate prior to the start of the event, you will receive a credit for the full amount of your paid equipment package to be used towards a future game.  If an event has begun but is subsequently suspended due to inclement weather and unsafe conditions, you will receive a pro-rata credit toward a future purchase.  Catering, beverage or other third-party orders are not refundable. Tickets to tailgate ticketed events and parking are not refundable.

How does catering work?2022-05-07T19:58:53-05:00

All guests are welcome to use one of Tailgater’s preferred vendors to cater their tailgate or bring their own food. Bringing your own caterer will be subject to availability of space, please be aware that additional costs for space and coordination will be charged.  Catering options and menus can be found on the team pages on our website.

Note that due to staffing and supply issues, caterers have limited availability.  Please book your catering as early as possible to ensure your requested service. Availability of our caterers is not guaranteed.

Can you provide alcohol?2022-05-07T19:59:44-05:00

We cannot distribute alcohol directly.  At most properties we have partnerships with local liquor stores and caterers that can provide alcohol. You can find more information on our catering partners on the team pages. Tailgater Concierge encourages our customers to enjoy the day’s events and to always do so responsibly.

Do you have Satellite TV’s?2021-03-03T22:14:50-06:00

Yes. We offer full satellite television service which includes a connection to a satellite dish, receiver, television, and power.  You can add a media package to your cart after you choose your equipment package.  Please note that no refunds will be provided for the Media Package related to network blackouts, inclement weather and other issues with lack of service that is out of the control of Tailgater.

What if I have to cancel but I paid for catering?2019-04-09T20:15:22-05:00

There are no refunds on catering orders.

Do you have BBQs for rent?2021-03-03T22:18:42-06:00

Yes, we have portable propane grills available to add to your tailgate reservation. Your grill will come with propane and grilling utensils. Just add it to your cart after you pick your equipment package.

Will there be restrooms near the tailgate?2019-04-09T20:09:00-05:00

Yes.  All of our tailgate locations have restrooms in close proximity.

Can we bring our own food and beverages?2022-05-07T20:01:20-05:00

You are welcome to bring your own food and beverages.

Can I bring my own equipment?2022-06-16T18:23:02-05:00

No outside equipment is allowed without the express approval of Tailgater.  You will be responsible for transporting the approved personal equipment to your tailgate and it must be removed from the tailgate area by kick-off.  The approved equipment will need to fit within your designated tailgate space, if it does not, you may be required to purchase additional space. Tailgater assumes no responsibility for personal items left behind in the tailgate area.  Tailgater does not permit extra tents, deep fryers, pull-behind smokers/grill, open flames, or loud generators.

Can we bring our own grill?2021-03-03T22:09:07-06:00

Yes, as long as it fits within your allotted space and doesn’t interfere with other guest’s tailgate.  Only portable gas grills are permitted in the Tailgater Villages.

Do you offer curbside assistance?2022-06-16T18:26:42-05:00

Tailgater offers curbside assistance at the University of Illinois and the University of South Alabama.  Curbside service starts four (4) hours before kick-off for games starting after noon, and three (3) hours before kick-off for games starting at noon or earlier. When you pull up to the drop-off zones, our concierge team will meet you at your vehicle and transport any items to your tailgate location for you. This service is NOT available at the end of your tailgate time.  Specific information regarding our curbside service will be sent to you with your game day instructions that are sent one week prior to game day.

Can I BYOB?2019-04-09T20:19:31-05:00

We welcome our customers to BYO as long as it aligns with the ground rules for the stadium.

Is there power available?2021-03-03T22:07:18-06:00

No.

Are there sound limitations?2019-04-09T20:16:01-05:00

Yes, live music and excessive amplified sound are not permitted within the Tailgater Villages.

Will Tailgater Concierge clean up my tailgate after we leave?2022-06-16T18:28:27-05:00

The Tailgater team will handle the final cleanup, but we encourage our guests to respect the environment and their fellow tailgaters by keeping their tailgate area clean and tidy. There will be ample trashcans placed throughout the site. Excessive trash in your areas could create additional fees for cleanup.

What if I have more guests than my package allows for?2021-03-03T22:26:49-06:00

Please contact Tailgater immediately to discuss upgrade options for your package which will require additional payment.  Tailgater has the right to terminate the tailgate with no refund or charge a $50 fee for each additional guest.

What if I have more than 50 people?2021-03-03T22:19:35-06:00

Please contact Tailgater directly at 888-301-2190 so we can help create a custom package for your group.

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Can I advertise at my tailgate?2021-03-03T22:10:56-06:00

No. Banners and signage recognizing businesses, a political candidate or any other form of solicitation may not be displayed at your tailgate nor may promotional materials be distributed without prior approval by Tailgater Concierge.

Do you offer a Season Pass option?2021-03-03T22:05:36-06:00

Yes.  Please contact us for more information.

Can I buy my game tickets on your site?2021-03-03T22:16:30-06:00

We do not offer online sales of tickets through our site. However, we link to the school’s ticket office for each property on the team pages.

My school isn’t on the list. Do you not service all universities?2021-03-03T22:15:52-06:00

Tailgater has built our initial offerings with select college and NFL programs. We look forward to servicing more schools in the future and would love your input! Send us an email to [email protected] with your school and we’ll check it out.

What are you going to do with my email address?2019-02-15T22:22:36-06:00

Your privacy is important to us. We intend to use your email address as the primary form of communication leading up to and during your tailgate experience, but of course we may need to share it with third parties in order to fulfill your order and/or to help operate our website. We will only provide your email address to third parties for direct marketing purposes if you have expressly opted-in to receive such third-party offers.

Please read our Privacy Policy for complete details as to our policy regarding how we use your personal information.